Privacy Policy — wak88

wak88 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the wak88.bet platform. This Privacy Policy sets out a transparent, comprehensive account of our data-handling practices and reflects our commitment to responsible data stewardship.

This Privacy Policy applies to all personal data collected through the wak88 website (wak88.bet), any associated mobile-optimised interfaces, our customer support channels (live chat, email, WhatsApp), and any other interaction you have with wak88 as a visitor, prospective member, or registered account holder.

By accessing the wak88 platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this policy, please discontinue use of the platform immediately.

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, online identifiers, or factors specific to that person's physical, economic, cultural, or social identity.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means wak88, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of wak88, under our documented instructions.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data.
• "KYC" means Know Your Customer — the identity, age, and source-of-funds verification process required before processing withdrawals.
• "Cookie" means a small text file placed on your device by the wak88 platform to store preferences, session data, or behavioural analytics.
• "Third Party" means any natural or legal person other than you or wak88, including payment processors, identity verification providers, fraud detection services, and game content suppliers.

wak88 collects only the Personal Data that is necessary to deliver, secure, and improve the services we provide. The categories of data we collect are as follows:

3.1 Registration & Account Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Email address (used for account verification, transactional notifications, and support)
• Chosen username and encrypted password hash
• Residential address (city, province, postal code)
• Preferred currency (IDR / Indonesian Rupiah)
• Preferred language and time-zone (WIB UTC+7 default for Indonesian members)

3.2 KYC Verification Data

• Scan or photograph of government-issued photo ID (KTP, passport, or equivalent)
• Proof of address document (utility bill, bank statement dated within 3 months)
• Proof of payment method ownership (bank account screenshot, e-wallet screenshot showing your name)
• Selfie photograph for liveness verification, where required by our KYC provider

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and methods (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Bank account number and account holder name (for withdrawal processing)
• E-wallet phone number or account identifier
• Transaction reference numbers and processing timestamps

3.4 Gaming & Betting Activity Data

• Bet placement history, bet amounts, selections, and settlement outcomes
• Game session durations, login and logout timestamps
• Bonus credits claimed and wagering requirement progress
• Self-imposed deposit limits, cooling-off periods, and self-exclusion requests

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session tokens and authentication logs
• Platform interaction logs (pages visited, buttons clicked, time on page)

3.6 Communications Data

• Live chat transcripts, email correspondence, and WhatsApp message records with our support team
• Support ticket content and resolution notes
• Survey responses and voluntary feedback submissions

wak88 collects Personal Data through the following means:

• Directly from you — when you register an account, complete KYC, make a deposit or withdrawal request, contact our support team, or voluntarily complete a survey or feedback form.
• Automatically — through cookies, server logs, and analytics tools when you browse the wak88 platform. This includes your IP address, session duration, and interaction events.
• From third-party service providers — including identity verification agencies, payment processors, fraud detection services, and game content providers, who share data with us as part of service delivery.
• From publicly available sources — such as public records or sanctions screening databases, solely for the purposes of fraud prevention and regulatory compliance.

wak88 processes your Personal Data on one or more of the following legal grounds:

wak88 uses the Personal Data we collect for the following specific purposes:

6.1 Account & Service Delivery

• Creating and managing your wak88 account
• Verifying your identity and age (21+ requirement) during registration and KYC
• Processing deposits and withdrawals to and from your verified payment methods
• Settling bets and crediting winnings to your account balance
• Applying and tracking bonus promotions and wagering requirements

6.2 Security & Fraud Prevention

• Detecting and preventing fraudulent transactions, bonus abuse, and multi-accounting
• Monitoring for suspicious betting patterns that may indicate match-fixing or collusion
• Conducting AML screening against sanctions and politically exposed persons (PEP) lists
• Investigating and resolving security incidents and unauthorised access attempts

6.3 Customer Support

• Responding to your queries via live chat, email, and WhatsApp in a timely and accurate manner
• Maintaining records of support interactions for quality assurance and dispute resolution
• Escalating and resolving formal complaints within our stated 10-business-day timeframe

6.4 Responsible Gaming

• Monitoring gaming activity patterns to identify potential problem gambling indicators
• Administering self-imposed limits, cooling-off periods, and self-exclusion requests
• Enforcing account restrictions where responsible gaming thresholds are triggered

6.5 Marketing & Communications (Consent-Based Only)

• Sending promotional offers, bonus notifications, and seasonal campaign announcements where you have opted in to receive them
• Personalising the wak88 platform experience based on your game preferences and activity history
• Conducting satisfaction surveys and collecting voluntary feedback to improve our services

6.6 Legal & Regulatory Compliance

• Meeting reporting obligations required by our licensing jurisdiction
• Cooperating with competent authorities in response to lawful requests
• Maintaining audit records as required by applicable AML and gaming regulations

wak88 does not sell, rent, or trade your Personal Data to any third party for their independent marketing purposes. We share your data only with the categories of recipients described below, and only to the extent strictly necessary for the stated purpose.

7.1 Payment Processors

We share your bank account or e-wallet details, transaction amounts, and account name with the relevant payment service providers — including but not limited to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja — to facilitate the processing of deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.

7.2 Identity Verification Providers

We share KYC documents (photo ID, proof of address, and selfie images) with our contracted identity verification and age verification service providers. These providers process your data solely for the purpose of completing your KYC verification and are prohibited from using it for any other purpose.

7.3 Game Content Providers

Live casino games and slot titles are delivered through third-party providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers may receive pseudonymised session data (such as player ID, bet amounts, and game outcomes) to facilitate gameplay, calculate results, and resolve disputes. No directly identifiable information beyond a platform-assigned player ID is shared with game providers.

7.4 Fraud Prevention & AML Services

We may share your registration data, IP address, device fingerprint, and transaction history with fraud detection and AML screening services to fulfil our compliance obligations. These services operate under strict confidentiality agreements with wak88.

7.5 Regulatory & Law Enforcement Authorities

wak88 will disclose Personal Data to competent regulatory, judicial, or law enforcement authorities where we are required to do so by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of wak88, its members, or the public. We will notify you of such disclosure where legally permissible.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of wak88's business assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified prior to your data becoming subject to a different privacy policy.

wak88 uses cookies and similar tracking technologies to provide a secure, functional, and personalised platform experience. The following categories of cookies are used:

Most web browsers allow you to manage cookie preferences through browser settings. Blocking all cookies may prevent certain features of the wak88 platform from functioning correctly. To exercise your cookie preferences or opt out of non-essential tracking, please contact our support team.

wak88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply as a general guide:

Following expiry of the applicable retention period, Personal Data is securely erased or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any identifiable individual.

wak88 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes the following controls:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the wak88 platform is encrypted using industry-standard Transport Layer Security (TLS 1.2 and above), preventing interception by third parties.
• Encrypted Data Storage: Sensitive data at rest — including KYC documents and financial records — is stored using AES-256 encryption on access-controlled servers.
• Password Hashing: Account passwords are never stored in plain text. We apply a robust cryptographic hashing algorithm (bcrypt) with a unique per-user salt.
• Access Controls: Internal access to Personal Data is restricted on a strict need-to-know basis, with role-based access controls and full audit logging of all data access events.
• Penetration Testing: Our platform undergoes regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: wak88 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities within the timeframe required by applicable law.

As a data subject, you hold the following rights with respect to the Personal Data that wak88 processes about you. To exercise any of these rights, please contact our support team at [email protected] or via live chat. We will respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of the Personal Data that wak88 holds about you, along with information about how it is processed, the legal basis for processing, and with whom it has been shared.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to our legal and regulatory retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction that governs this platform.

The wak88 platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that an account has been registered or used by a person under this age, we will immediately close the account, return any deposited funds to the verified originating payment method, and securely delete all associated Personal Data.

If you are a parent or guardian and believe that a minor has provided Personal Data to wak88 without your consent, please contact us immediately at [email protected]. We will investigate and take prompt remedial action.

The wak88 platform does not contain links to third-party websites for general browsing purposes. Where game content is delivered by third-party providers (such as Evolution Gaming or Pragmatic Play), those game environments operate within the wak88 platform interface under their respective data processing arrangements with wak88.

wak88 is not responsible for the privacy practices of any third-party payment provider, bank, or e-wallet operator you use to fund your account. We recommend that you review the privacy policy of your chosen payment method provider (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja) independently.

wak88 operates as an internationally licensed offshore platform. As a result, your Personal Data may be transferred to, stored in, or processed in countries outside of Indonesia. These jurisdictions may have data protection laws that differ from those in Indonesia.

Where Personal Data is transferred internationally, wak88 takes all reasonable steps to ensure that appropriate safeguards are in place — including contractual data protection clauses with third-party processors and the use of certified data centres with robust physical and logical security controls. By using the wak88 platform, you expressly consent to such transfers where they are necessary to deliver the services you have requested.

wak88 processes certain categories of behavioural data specifically to support responsible gaming obligations. This includes monitoring session length, betting frequency, deposit patterns, and self-exclusion history. This data is used solely for player protection purposes and is never used for commercial profiling or marketing.

Where you have requested a self-exclusion, deposit limit, or cooling-off period, we retain a record of that request for the full duration of the restriction and for five years thereafter. This ensures that the restriction can be enforced consistently and prevents circumvention through account re-registration. For full information on our responsible gaming tools, please visit our Responsible Gaming page.

wak88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. Material changes — such as new categories of data being collected, new third-party sharing arrangements, or changes to the legal basis for processing — will be communicated to registered members via the email address on file or via a prominent notice on the platform at least 14 days before the change takes effect.

Minor updates, such as typographical corrections or clarifications that do not alter the substance of our data practices, may be made without prior notice. The effective date displayed at the top of this document reflects the date on which the current version entered into force. Continued use of the wak88 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wak88 handles your Personal Data, please contact us through any of the following channels:

• Email: [email protected] — responses within 2 business days
• Live Chat: Available 24/7 on the wak88 platform — all days including public holidays
• WhatsApp: 07:00–24:00 WIB, available after login — for registered members only

All formal privacy complaints are acknowledged within 24 hours of receipt and will be investigated and resolved within 10 business days. If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction governing this platform.

Our Indonesian-speaking support agents are available around the clock to assist you with any privacy-related enquiry. While the platform operates in English, our 24/7 support team includes native Indonesian-speaking agents who can assist members in Bahasa Indonesia where needed.